WE’VE GOT YOU

Support

Need help with a round, a deck, or a purchase? Email [email protected].

Help us troubleshoot

Tell us whether you’re on Android or iPhone, your app version, device model, and what happened. Please do not send passwords, payment-card details, or full purchase receipts in your first message.

Purchases and restore

Make sure you are signed into the same Google Play or Apple account used to buy the item, then use Restore Purchases in the app. If an item still does not unlock, contact us with the product name and approximate purchase date. Refunds are generally handled through the store where you purchased.

Motion controls

During a round, hold the phone against your forehead in landscape orientation. Tilt your head down for a correct answer and back to pass. If the movement feels wrong, include your device model and operating-system version when you contact us.

Privacy requests

To ask about information we control, email us with “Squad Up privacy request” in the subject. Read our Privacy Policy for details.